Terms & Conditions

**Squished Headlight Restoration** 
*Effective Date: October 21, 2025*

Welcome to Squished Headlight Restoration (the "Company," "We," "Us," or "Our"). These Terms and Conditions ("Terms") govern your access to and use of our website at [www.squishedheadlights.com] (the "Website"), as well as any services, products, or bookings made through the Website (collectively, the "Services"). By accessing the Website, submitting a booking request, or using our Services, you ("You" or "Customer") agree to be bound by these Terms. If you do not agree, please do not use the Website or Services.

1. Services Provided
Squished Headlight Restoration specializes in professional headlight restoration services for vehicles, including cleaning, polishing, and sealing headlights to restore clarity and brightness. Services may be performed at our facility or via mobile service within [specify service area, e.g., the greater [City/Region] area]. All Services are subject to availability and these Terms.

2. Booking and Scheduling
- **Booking Process**: You may book Services online via the Website or by contacting us directly. Bookings are confirmed upon receipt of payment or deposit.
- **Cancellations**: Cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund. Cancellations within 24 hours may incur a 50% fee. No-shows will result in forfeiture of any deposit.
- **Rescheduling**: Requests to reschedule must be made at least 48 hours in advance. We reserve the right to charge a rescheduling fee for repeated requests.
- **Wait Times**: Estimated service times are approximate. Delays due to unforeseen circumstances (e.g., traffic for mobile services) are possible.

3. Payment Terms
- **Pricing**: All prices are listed on the Website and are exclusive of taxes, fees, or additional charges. We reserve the right to adjust prices with notice.
- **Payment Methods**: We accept major credit cards, debit cards, and [other methods, e.g., PayPal]. Full payment is required at booking or upon service completion.
- **Deposits**: A non-refundable deposit of [e.g., 20%] may be required for bookings.
- **Taxes and Fees**: You are responsible for all applicable sales taxes, tolls, parking fees, or other charges.
- **Refunds**: Refunds are processed within 7-10 business days. No refunds for completed Services unless specified below.

4. Customer Responsibilities
- Provide accurate vehicle information (make, model, year) during booking.
- Ensure the vehicle is accessible and clean at the service location.
- For mobile services, provide a safe, well-lit parking area.
- Remove any personal items from the vehicle during service.
- You must be 18 years or older to book Services.

5. Warranties and Guarantees
- **Service Warranty**: We provide a [e.g., 12-month] warranty against defects in workmanship. If headlights fog or haze within the warranty period due to our service, we will re-polish at no charge.
- **Limitations**: Warranty does not cover damage from accidents, improper cleaning, UV exposure, or normal wear. Headlights must be cleaned monthly with mild soap and water to maintain warranty.
- **No Other Warranties**: Services are provided "as is." We disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose.
- **Inspection**: We inspect headlights prior to service. We are not responsible for pre-existing damage.

6. Liability and Limitations
- **Risk of Service**: Headlight restoration involves polishing and may not fully restore severely damaged lenses. Results vary based on lens condition.
- **Damage**: We are not liable for damage to your vehicle caused by third parties, acts of nature, or your negligence. Maximum liability is limited to the cost of the Service.
- **No Consequential Damages**: We are not liable for indirect, incidental, or consequential damages (e.g., towing costs, rental cars).
- **Insurance**: We carry general liability insurance. You are responsible for your vehicle's insurance.

7. Force Majeure
We are not liable for delays or failures due to events beyond our control, including weather, strikes, pandemics, or supply shortages.

8. Website Use
- **Eligibility**: You must be 18+ to use the Website.
- **Prohibited Conduct**: Do not misuse the Website (e.g., hacking, spamming). We may terminate access for violations.
- **Intellectual Property**: All Website content is owned by us. You may not copy or distribute without permission.
- **Privacy**: See our [Privacy Policy](#) for data handling.

9. Governing Law
These Terms are governed by the laws of [State/Country, e.g., the State of California, USA]. Disputes shall be resolved in [County, e.g., Los Angeles County] courts.

10. Dispute Resolution
- **Informal Resolution**: Contact us at [email/phone] to resolve issues.
- **Arbitration**: Any disputes not resolved informally will be settled by binding arbitration under [e.g., AAA rules]. You waive class action rights.

11. Changes to Terms
We may update these Terms at any time. Changes are effective upon posting on the Website. Continued use constitutes acceptance.

12. Termination
We may suspend or terminate your access for violations of these Terms.

13. Contact Us
Squished Headlight Restoration 
Monitor, WA
Email: s.smith@squishedhr.biz
Website: squishedhr.biz

**By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.**

*Last Updated: October 21, 2025*