Privacy Policy
Privacy Policy
**Effective Date: October 21, 2025**
Headlight Hero Restoration ("we," "us," or "our") operates the website [www.headlightherorestoration.com] (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or use our services for headlight restoration.
By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use the Site.
1. Information We Collect
We collect information to provide and improve our headlight restoration services. The types of information we may collect include:
Personal Information
- **Contact Information**: Name, email address, phone number, and mailing address (provided when you submit an inquiry form, request a quote, or book an appointment).
- **Payment Information**: Billing details (e.g., credit card number, expiration date, CVV) processed through secure third-party payment gateways (we do not store full card details on our servers).
- **Service Details**: Vehicle make, model, year, and headlight condition (to provide accurate quotes and services).
​Non-Personal Information
- **Usage Data**: IP address, browser type, device information, pages visited, time spent on the Site, and referring/exit pages (collected via cookies and analytics tools).
- **Location Data**: Approximate location based on IP address (used for service availability).
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data.
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2. How We Collect Information
- **Directly from You**: When you fill out contact forms, request quotes, book services, or subscribe to our newsletter.
- **Automatically**: Through cookies, web beacons, and similar technologies as you browse the Site.
- **From Third Parties**: From payment processors, shipping carriers (for mobile restoration services), or analytics providers.
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3. How We Use Your Information
We use your information for the following purposes:
- To process inquiries, provide quotes, and deliver headlight restoration services.
- To process payments and manage bookings.
- To send service confirmations, updates, and promotional emails (with your consent).
- To improve our Site, services, and customer experience.
- To comply with legal obligations, prevent fraud, and protect our rights.
- For marketing and analytics (e.g., tracking Site performance).
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4. Cookies and Tracking Technologies
Our Site uses cookies to enhance functionality and user experience. Cookies are small files stored on your device.
- **Essential Cookies**: Necessary for Site operation (e.g., session management).
- **Analytics Cookies**: Help us understand Site usage (via Google Analytics).
- **Marketing Cookies**: Used for targeted ads (if applicable).
You can manage cookies through your browser settings. Disabling cookies may limit Site functionality. For more details, see our [Cookie Policy](#) (link if separate).
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5. Sharing Your Information
We do not sell your personal information. We may share it with:
- **Service Providers**: Payment processors (e.g., Stripe, PayPal), email services (e.g., Mailchimp), and analytics tools (e.g., Google Analytics) under strict confidentiality.
- **Business Partners**: Shipping/delivery services for mobile restorations.
- **Legal Authorities**: If required by law, subpoena, or to protect our rights/safety.
- **Business Transfers**: In the event of a merger, acquisition, or sale of assets.
All third parties are contractually obligated to protect your data and use it only for the specified purposes.
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6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- SSL encryption for data transmission.
- Secure servers and access controls.
- Regular security audits.
However, no online transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary:
- For service delivery: Until completion plus 1 year for records.
- For marketing: Until you unsubscribe.
- For legal compliance: As required by law (e.g., 7 years for tax records).
Deleted data is securely removed or anonymized.
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8. Your Rights and Choices
Depending on your location, you may have rights under laws like GDPR (EU) or CCPA (California):
- **Access**: Request a copy of your data.
- **Correction**: Update inaccurate information.
- **Deletion**: Request removal (subject to legal obligations).
- **Opt-Out**: Unsubscribe from emails or cookies.
- **Do Not Sell**: We do not sell data; opt-out not applicable.
To exercise these rights, email us at [privacy@headlightherorestoration.com]. We respond within 30 days.
- **Email Preferences**: Click "Unsubscribe" in emails or contact us.
- **Cookies**: Use browser settings.
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9. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.
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10. International Data Transfers
We are based in Washington, United States. If you access the Site from outside, your data may be transferred to and processed in the US. We ensure adequate protections for international transfers.
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11. Third-Party Links
Our Site may link to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies.
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12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices. Posted changes are effective immediately. We will notify you via email or Site notice for material updates. Continued use constitutes acceptance.
13. Contact Us
For questions, concerns, or rights requests:
- **Email**: s.smith@squishedhr.biz
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Thank you for trusting Squished Headlight Restoration. We value your privacy!